Any Immediate Questions?
1(800)834-9459
Any Immediate Questions?
Reach out to our Mirai Speaker Support Team and
we will get back to you shortly!
Contact US
Contact Us
To better assist you, please select the reason for your inquiry
My TV does not have an Optical or 3.5mm AUX port.
To connect the MIRAI SPEAKER, your TV must have either an Optical or a 3.5mm AUX audio output port.
Please make sure that your TV has one of these ports before making a purchase.
In many cases, the Optical port may be covered with a cap, so it might not be visible at first glance.
We strongly recommend checking your TV’s user manual or documentation to confirm the available ports.
If you can provide us with your TV’s model number, we would be happy to assist you in checking the specifications.
The model number is often found in the following locations:
On the back of the TV
On the front or near the battery cover of the remote control
In the TV’s settings menu: Support > About / Product Information, etc.
I would like to integrate MIRAI SPEAKER into my current sound system.
MIRAI SPEAKER is not designed to be used as a center speaker or in combination with other audio equipment.
It is specifically developed to make dialogue easier to hear for those who have difficulty hearing.
Therefore, if you are currently using a subwoofer or looking for a more powerful sound experience, our product may not match your needs. When connected via Optical Cable, sound will come from both the TV and the MIRAI SPEAKER.
Please adjust the balance according to your listening preference. Note: MIRAI SPEAKER is not compatible with Bluetooth or smart remotes.
The sound quality is not good—it sounds muffled.
MIRAI SPEAKER is designed specifically to make dialogue easier to hear for those who have difficulty hearing.
If you are currently using a subwoofer or are seeking powerful, immersive sound, our product may not fully align with those needs.
That being said, we have noted a few ways to improve the sound and would appreciate it if you could try them.
1) If you are using an optical cable, the sound comes from both the TV and the speakers. If this is the case, try turning down or muting the volume on the TV and setting the main sound to come from the speakers.
2) If the timing of the TV’s audio and the speaker’s audio output is not aligned, you may hear overlapping sound. This can be adjusted in the TV’s audio settings.
3) If the speakers are installed on a thin board or other material that often resonates, placing a vibration-absorbing material such as anti-vibration rubber or felt between the speakers may improve the situation.
4) Placing the speakers in a low position will make the sound muffled. Placing them as high as possible, such as on top of a TV stand, will spread the sound more clearly. Please be careful to ensure the safety of the installation location and install the speakers on a level and stable surface.
5) How many days did you try it?
We have heard many people say that their hearing has gradually improved, so we recommend that you listen to the product for about 2 weeks before making a decision.
MIRAI SPEAKER remote does not have a dedicated mute button.
You can use the power button as a substitute for the mute function. If you are using an Optical Cable and both the TV and MIRAI SPEAKER are producing sound, please note that the TV volume must be adjusted using the TV’s remote. The functions on the MIRAI SPEAKER remote only affects the MIRAI SPEAKER’s sound.
I’m having trouble with the volume changing between programs or during commercials.
The volume levels of individual programs or commercials are determined by the broadcasting source, and MIRAI SPEAKER does not have a feature to adjust volume on a per-program basis.
This applies to TV programs, streaming content, and cable broadcasts alike.
However, by using MIRAI SPEAKER, the overall volume may be reduced while making speech easier to hear, which could help lessen the perceived difference in volume between programs and commercials. Some TVs may also have features such as “Auto Volume Control” or “Volume Leveling.” We recommend checking your TV’s settings menu for these options.
